| ||About Berkeley |
| ||The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff. |
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
| ||Application Review Date |
| ||The First Review Date for this job is: August 8, 2014. |
Job posting will remain open until both positions are filled.
| ||Departmental Overview |
| ||Educational Technology Services (ETS), headed by the Associate CIO for Academic Engagement, is responsible for instructional technology systems, infrastructure, and faculty support services required for the effective integration of technology for teaching and learning on the UC Berkeley campus. ETS's service portfolio includes: Classroom Technology Design, Installation, and Support; Lecture Capture, including management of UC Berkeley on YouTube and iTunes U; Campus Computing Facilities, Events and Video Support Services; the Learning Management System; CalCentral, the student portal; Course Evaluation; Service Desk; KALX 90.7FM; and the Digital Instruction Program - a nascent service providing comprehensive faculty support to create and integrate high quality digital content (e.g., video, simulations, graphics, learning modules, etc.) into their online and on-campus teaching practice. |
ETS is currently recruiting for two full-time career positions:
1.) The Academic Integrity Service Lead will be responsible for the launch and support of a new online campus service to help instructors evaluate student learning, including ensuring originality of student content (i.e., plagiarism), timely feedback on grading, and help streamlining peer reviews. Reporting to the Teaching and Learning Services Manager, the Academic Integrity Service Lead will also work as part of a team to support the campus learning management system (bCourses) and other associated services and projects.
2.) The bCourses Support lead will be responsible for the developing and documenting support/incident management processes for the campus LMS (bCourses, powered by Instructure Canvas); close coordination with the help desk to ensure appropriate documentation and training of tier 1 support processes; monitoring and analyzing ongoing support processes; coordinating problem management processes; providing tier 2 & 3 support. Reporting to the Teaching and Learning Services Manager, the Academic Integrity Service Lead will also work as part of a team to support the campus learning management system (bCourses) and other associated services and projects.
| ||Responsibilities |
| ||Academic Integrity Service Lead: |
Participate with key stakeholders and governance groups to develop service strategy.
Define service and maintain Service Catalog entry.
Create/negotiate service and operating level agreements.
Identify and advocate for appropriate support resources needed to deliver service within established service levels.
Lead service team comprised of support and and technical specialists.
Develop and communicate service roadmap (6-12 month service operations and improvement plan).
Establish and maintain support model and service documentation (e.g., knowledge base, trainings/workshops, consultations, web-presence, etc.).
Define support processes, key performance indicators, and partnerships/contracts are in place to deliver the service within established service levels.
Coordinate with the Project Management Office (PMO) to coordinate service transition projects: rollout (operationalization), improvements, and decommissioning.
Monitor and report on critical success factors and key performance indicators of the service.
Manage service communications to stakeholders, constituents, and customers; and coordinate feedback from community regarding future directions.
Participate in incident/problem management.
Lead and/or organize the work of student employees
bCourses Support Lead:
Developing and documenting support/incident management processes for the campus LMS (bCourses, powered by Instructure Canvas)
Close coordination with the help desk to ensure appropriate documentation and training of tier 1 support processes
Monitoring and analyzing ongoing support processes
Coordinating problem management processes
Providing tier 2 & 3 support for bCourses service
Develop and maintain knowledge base documentation
Teaching & Learning Services Team Member:
Applies technical expertise, instructional design principles, pedagogical best practices, and business analysis concepts to:
Provide user support and training on new applications.
Identify, evaluate, and define faculty and student needs.
Recommend and carry out service and support strategies for IT systems and academic technology support services.
Identify and develop service approaches that enable ETS' customers to successfully meet their goals and objectives.
Adhere to defined service standards, guidelines, controls, and quality assurance measures as well as problem management and process improvement processes.
Document service activities in support systems that facilitate quality service metrics reporting.
| ||Required Qualifications |
| || Requires demonstrated understanding of instructional design and pedagogical principles and best practices. |
Requires thorough knowledge of business analysis function (e.g., analysis of processes and problems, information flow, and architecture).
Requires strong customer service, interpersonal communication skills, and ability to work with both technical and non-technical personnel at various levels of the organization.
Requires strong political acumen and sound decision making ability.
Requires demonstrated understanding of the design of applications programs and other IT functions.
Knowledge of department processes and procedures.
Background check required.
| ||Salary & Benefits |
| ||For information on the comprehensive benefits package offered by the University visit: |
| ||How to Apply |
| ||Please submit your cover letter and resume as a single attachment when applying. |
| ||Criminal Background Check |
| ||This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check. |
| ||Equal Employment Opportunity |
| ||The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy see: http://policy.ucop.edu/doc/4000376/NondiscrimAffirmAct |
If you'd like more information about your EEO rights as an applicant under the law, please see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
| ||Clery Disclosure |
| ||The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act require that crime statistics and other safety information for colleges and universities receiving Title IV funds be made available to applicants upon request. University of California, Berkeley's Annual Security Report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings owned or controlled by the University, and on public property within or immediately adjacent to and accessible from the campus. The report also includes institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You may obtain this information for the UC campus to which you are applying by accessing the website at http://police.berkeley.edu/safetycounts/index.html. |
A printed copy of the report may be obtained by writing to UCPD, Room 1, Sproul Hall, Berkeley, CA 94720.