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Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of the Associate Vice Chancellor of RSSP. RSSP provides residential student housing, family housing, residential life programs, facilities services (maintenance/design, custodial, desk operations) self-operated dining services for undergraduate and graduate students and their families, as well as child care services for students, faculty, and staff. RSSP also conducts a year-round conference business, operates seven campus restaurants, and manages several faculty apartments.
Under the direct supervision of the Custodial Supervisor the Lead Custodian is responsible for interior and exterior custodial duties, assisting with the direction of all custodial work and responsible for providing custodial services for apartments and common buildings
The floater is able to cover all custodian positions, filling in for employees when the need arises.
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DIRECTION AND TRAINING
Works with supervisor to plan daily and weekly work assignments.
Provides leadership, directs, supports and trains Sr. Custodians to properly carry out assignments.
Monitors performance of Sr. Custodians to identify training needs and works with the supervisor to provide the needed training.
Communicates concerns and recommends solutions to management (e.g. staffing, equipment, cleaning products, etc.)
Identifies and plans with the supervisor special cleaning as needed in the unit. Ensures that this special cleaning is done to meet departmental standards.
Instructs staff in the safe use of chemicals and equipment.
Assists in interviewing job applicants
Inventories, organizes, and restocks cleaning supplies and cleaning equipment under the supervision of the custodial supervisor
Assures staff keys and security are handled according to departmental policies.
Assists supervisor with inspecting all areas on a regular basis, including work performed by outside vendors.
COMMUNICATIONS AND CUSTOMER SERVICE
Communicate with supervisor regularly; communicate with all levels of staff and customers.
Assist supervisor with training staff in customer service best practices.
Collaborate with various groups and entities (e.g. Front Office, Maintenance, and Resident Programs, etc.).
Provide quality customer service during each interaction with internal and external customers.
Operate, maintain, and set up a full range of cleaning equipment. This includes, but is not limited to the following items: vacuum cleaners, buffers, pressure washing equipment, wet/dry vacuums, floor scrubbing and/or polishing machines.
In offices, lounges, student common areas, lobbies, hallways, stairwells, walkways, outside steps, terraces, balconies, trash and laundry rooms, kitchenettes, and other designated areas:
Dust, wipe, and clean moldings, windowsills, handrails, door tracks, radiators, furniture, inside windows on all floors and outside windows on ground floor levels, and other designated areas.
Sweep, mop, and clean floors and stairwells.
Strip or scrub floors using buffers, auto scrubbers, and other designated equipment.
Vacuum, sweep, shampoo, and spot-clean rugs, carpet and other materials.
Clean, polish and wax floors and some furniture.
Clean fireplaces, mantels, screens; laundry machines; kitchen appliances.
Clean and disinfect shower stalls; urinals and toilets; wash basins/sinks; mirrors, frames and shelves; painted and/or glass walls, partitions and doors; windows; locker fronts; ceiling, light covers and vents.
Replace paper products as needed
Pick up trash and debris. Clean and empty wastebaskets and other receptacles.
Pull trash chutes.
Remove and transfer compost and recycling items to central location.
Clear minor drain stoppages.
Report damage and maintenance repair needs.
Residential/Meeting Room Set-ups: Move and set up folding/stationary tables weighing up to 40 lbs.; arrange chairs and other furniture; clean rooms; follow check list for set-up arrangements and amenities to be provided on the tables. Clean chalk/white boards and rails.
Perform occasional overtime and other custodial duties as requested by supervisor.
Under the direction of either the Custodial Supervisor or Lead Custodian, the position performs some or all of the following tasks when cleaning student rooms at move-out:
Remove all trash, tacks, tape, posters, papers and any other items adhered to any surface.
Sweep and vacuum carpeted floors.
As a team, move furniture weighing up to 240 lbs.; move furniture by rotation and ensure all areas of the floor are cleaned.
Vacuum corners, under radiator, top of drapes, desk, drawers, back of drawers, foot lockers/drawer units; closets/wardrobes.
Clean windows, sills, mirrors and light fixtures.
Wash and damp-wipe all areas and surfaces of all furniture including closets/ wardrobes; footlockers/chests of drawers; bookcases; desks and desk chairs; chests of drawers; and under bed storage units.
Wash and clean trash can walls, windows and tracks; and doors inside out.
Turn mattresses and replace mattress pads.
Report any damages.
Collect, document location item was found, and turn any items forgotten by residents in to the Supervisor.
Make beds, both independently and as a team with another Sr. Custodian. As a team, move furniture weighing up to 240 lbs. Empty trash, clean all surfaces, vacuum/sweep, put out amenities, change towels and linen, and report any damages.
Bag and accurately count all linen. Deliver linen to buildings and ensure that all linen procedures are followed.
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Custodial cleaning operation experience, including experience in use of custodial equipment such as buffers and floor machines, power washers, blowers, and vacuum cleaners.
Knowledge of cleaning products and methods used to maintain different types of floor surfaces (tile, wood, cement, carpet).
Knowledge of the use of green products.
Knowledge of healthy and safe work practices, personal protective equipment (PPEs), and MSDS sheets.
Knowledge and relationship building with a variety of vendors.
Demonstrated ability to organize and manage custodial supply inventory.
Ability to work with multiple competing demands, under pressure, with minimum direction.
Intermediate job knowledge of planning and scheduling staff workloads and hours, employee training (job, equipment and safety) and knowledge and implementation of UC policies and procedures.
Ability to lift up to 25 lb. and move up to 100 lb.
Ability to learn and practice security procedures related to unlocking/locking/securing of buildings and keys.
English skills (reading, writing, listening, speaking), including ability to read documents, MSDS and warning labels in English.
Ability to comprehend technical and safety documentation and follow oral and written instructions related to the use of position-related equipment, tools, and the safe use of chemicals.
Ability to communicate clearly and convey information effectively in person, radio, etc.
Ability to gain basic understanding/knowledge of University environment, mission, and operational needs.
Ability to work with minimum of supervision in isolated areas, or in a building with heavy customer traffic.
Basic skill to evaluate, trouble-shoot inquiries, establish priorities, follow plans and complete goals/objectives.
Ability to maintain respectful, civil, professional, and customer-friendly behavior.
Excellent customer service skills, which include ability to take customer requests in customer-friendly manner and follow through with diverse clientele.
Ability to work within a team environment.