Job Title: Operations Specialist
Job ID: 6103
Full/Part Time: Full-Time
Job Code: 0450
Operations Specialist -12
Job Grade: Foundation
Department: IT Operations-8216
CSUN's Commitment to You
CSUN is strongly committed to achieving excellence through teaching, scholarship, active learning and diversity. Our values include a respect for all people, building alliances with the community and the encouragement of innovation, experimentation and creativity. CSUN actively encourages qualified candidates to apply who demonstrate a commitment to serving a diverse student population as well as a commitment to maintaining a respectful and inclusive work environment.
About the University
Serving approximately 40,000 students each year, CSUN is one of the largest universities in the United States, and it has an impact to match its size. Money Magazine recently named CSUN one of the top ten values in all of higher education, and the Social Mobility Index ranked CSUN fifth in the nation for elevating its students, economic and social well-being. CSUN ranks 10th in the country in awarding bachelor's degrees to underrepresented minority students, fifth nationally in awarding master's degrees to Hispanic students and enrolls the largest number of deaf and hard-of-hearing students of any U.S. state university. CSUN's 171 academic programs and engaged centers enjoy international recognition for excellence. CSUN currently partners with more than 100 institutions of higher education in 22 countries around the globe and attracts the largest international student population of any U.S. master's level institution. Situated on a 356-acre park-like setting in the heart of Los Angeles' San Fernando Valley, the campus features modern educational buildings and world-class LEED Gold-certified performing arts and recreational facilities recognized as among the best in the country. CSUN is designated as a Hispanic Serving Institution (HSI) and an Asian American, Native American, Pacific Islander Serving Institution (AANAPISI) and we value the diversity of all of our students and the campus community. CSUN is a welcoming university that champions accessibility, academic excellence and student success.
Under general supervision, the Operations Specialist monitors, operates, and controls service for multi-system information processing in a network operations production environment in the Campus Data Center. The incumbent ensures effective operation of systems and equipment, including mid-range systems, UNIX-based servers, Windows 2K8 and Macintosh-based servers, peripherals, routers, switches and other computer and network equipment; ensures that all physical equipment systems, and data are secure and undamaged; ensures materials, inventory, records storage, and distribution systems are properly documented and maintained; and provides after-hours technical support in coordination with other units. Performs other duties as assigned.
Two years of full-time experience in computing that includes direct responsibility for performing technical operations of applications and services, monitoring of the overall system or operation performance, responding to logged error messages and performing backup and recovery procedures, conducting preventative maintenance and cleaning of equipment that includes hardware and software, or two years college in information technology or related field of study. Up to two years, or 60 semester units, of directly related coursework applicable to the positions area of technology may be substituted for experience on a year-for-year basis.
Knowledge, Skills, & Abilities
Basic knowledge of: computer hardware and software; familiarity with servers, hubs, routers, gateways and switches. Ability and specialized skills to: utilize standard application programs; identify basic hardware and software problems; interpret and apply reference and technical documentation; troubleshoot and fix minor system and network problems; establish and maintain effective working relationships with others; read and write at a level appropriate to the position; communicate clearly and effectively in person and over the telephone; perform basic tasks with servers, appliances and network equipment such as power cycling, soft booting, and gathering various data from devices using Oracle OEM, GFI Network Service Monitor, and other Data Center Infrastructure Management products; provide customer support and after-hours help desk support via EBSuite OnDemand Services; and lift in excess of 50 pounds on a regular basis.
Pay, Benefits, & Work Schedule
The university offers an excellent benefits package.
The salary range for this classification is: $2429 - $3943 per month.
The anticipated hiring range: $2429 - $3500, dependent upon qualifications and experience.
Hours: Full Time 40hrs/wk; 12:00am - 9:00am, Tuesday through Saturday; may work other shifts as needed.
This position is a sensitive position as designated by the CSU.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
How To Apply
Candidates should apply by completing the CSUN on-line application utilizing http://bit.ly/HR_CSUN link. NOTE: Internal candidates should apply through the portal by accessing the View Job Openings/Apply link on the Human Resources/Employee pagelet.
Applications received prior to April 18, 2017, will be considered in the initial screening and will continue until position is filled.
In order to be considered in the initial review, applications must be submitted prior to the date listed above. Application submissions received after the application screening date will be reviewed at the discretion of the University.
For more detailed information on the application and hiring process, please visit the link below:
Equal Employment Opportunity
California State University, Northridge is an Affirmative Action/Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, or disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services.