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Posted: 14-Feb-24
Location: Milwaukee, Wisconsin
Type: Full Time
Salary: Competitive salary + benefits
Required Education:
General Summary: As a member of the Senior Leadership Team, the Director of Auxiliary Programs furthers University School of Milwaukee’s (USM’s) mission by developing and leading value-added programs for students and the public, generating ancillary revenue for the annual operating budget, and drawing public program participants to USM. The Auxiliary Programs department includes summer day camps, a summer institute, a traditional latch-key after school program, after school enrichments, private music lessons, facility and field rentals, transportation, and the school store. This highly dynamic, collaborative, and public-facing role requires experience in finance, employee management, information systems, marketing, interdepartmental coordination, and program development.
Essential Duties and Responsibilities:
- Deliver quality, sustainable, and profitable programs that meet the needs and interests of USM and ensure their delivery in a safe and quality manner.
- Develop and maintain positive and effective working relationships with students, faculty, families, and administrators.
- Balance core programs with new initiatives that are attractive to students, their families, and the public.
- Support cultural, racial, ethnic, religious, social, economic, and geographic diversity and sensitivity.
- Continuously seek new methods that keep programs relevant and in high demand.
- Maintain and update department policies and procedures.
- Create, edit, and maintain a variety of comprehensive employee training tools, handbooks and policy guides, to support personnel performance standards across a variety of department tasks.
- Identify problems and seeks prompt resolutions within a framework of appropriate educational and administrative theories and principles.
- Maintain excellent campus relations, participant satisfaction, and institutional reputation.
- Support the teaching and learning process; actively work to create and support a student-centered environment.
- Promote a safe and healthy school environment.
- Respond to crisis situations when appropriate.
- Assume other duties as assigned.
Fiscal Management & Strategy:
- Meet or exceed annual budgeted expectations for each area of auxiliary programs.
- Manage department budgets, including revenues, expenses, net contributions, assets (prepaid expenses), and liabilities (deferred revenue).
- Prepare monthly financial reconciliations and journal entries and submit them to the Business Office.
- Prepare annual financial projections based upon history, trend analysis, and operational goals to the CFO.
- Be a good steward of the USM’s finances and the Business Office’s accounting practices.
Program Management & Innovation:
- Provide an engaging, caring, and enriching environment for all involved. Design, deliver, and manage new programs and offerings.
- Create no-school day and school break programs that meet the needs of our students’ families, faculty, and staff.
- Align programs with school mission and educational philosophy.
- Obtain and maintain American Camp Association accreditation.
Employee Management & Performance Development
- Manage a team including two full-time associate directors, a full-time office manager, a full-time school store manager, school store clerk, seven bus drivers, seven private music lesson instructors, and over 75 temporary/seasonal program staff.
- Recruit, hire, train, manage, and evaluate a qualified, engaging, and customer-focused team of employees.
- Provide effective orientations, in-service training, and evaluation tools to achieve uniform performance standards and development.
- Conduct annual performance reviews on direct reports.
- Work collaboratively with the Director of Human Resources for all human resource functions.
Private Music Lessons
- Coordinate and manage the private music lesson program.
- Establish pricing to families and pay for instructors.
- Accurately report student charges to the Business Office and instructor timesheets to HR.
- Create registration and guidelines for the program.
Vendor and Rental Management
- Administer profitable school facility rentals, including contract negotiation, obtaining proof of acceptable insurance, security requests, work orders, invoicing, and guest satisfaction.
- Develop strong and positive relationships with reputable vendors that offer programs and services attractive to USM families.
Transportation
- Supervise the transportation department’s bus drivers, daily operations, and long-term strategy to provide accessible and safe transportation for students, athletics and field trips.
- Manage a fleet of ten school buses and four vans in partnership with the Vehicle Mechanic.
- Transition the transportation program into a revenue-generating operation.
- Develop strategies to attract and retain bus drivers.
School Store
- Supervise the school store operations with a focus on branding, affordability and accurate pricing to achieve net revenue.
- Oversee the design and selling of branded apparel and merchandise that are attractive, fashionable, and effective to school constituents.
- Manage textbook ordering, school supplies, and subscriptions for all three divisions.
- Oversee pricing and promotional strategies to increase sales.
- Ensure proper use of POS and inventory management system to maintain accurate inventory, proper receiving, invoice payments, accounts receivable, and customer sales.
- Continuously seek new methods that keep the store relevant and in high demand.
- Ensure all divisions (Lower, Middle, and Upper) are equally recognized.
Enrollment Management:
- Manage the enrollment and retention of auxiliary programs.
- Provide monthly reports of enrollment to CFO.
- Work collaboratively with the Enrollment Management office to identify opportunities for new and prospective families’ engagement with auxiliary programs.
Marketing and Communications
- Coordinate with and obtain approvals from the Director of Marketing and Communications to develop, implement, and execute marketing and public relations content.
- Effectively promote auxiliary programs to achieve enrollment and revenue targets.
- Develop marketing plan to promote internal programs to students and parents.
- Develop marketing strategy to promote public programs.
- Plan and coordinate the publishing and advertising of marketing materials.
Advancement and Alumni Relations
- Coordinate with and obtain approvals from the Chief Advancement Officer and CFO to develop, implement, and execute fundraising and alumni offerings for the summer programs.
- Develop and run programs for Alumni Weekend and other family-friendly functions offered by the Advancement department.
Professional Development
- Seek continual improvement of policies and procedures.
- Keep abreast of current research, innovations, and trends in the areas of auxiliary programs and provide pertinent information and recommendations.
- Attend conferences hosted by associations as time and budget permits.
Knowledge, Skills and Abilities:
- Ability to work a flexible work schedule including summers, holidays, no-school days, school breaks, evenings, and weekends
- Advanced technical aptitude and management of web-based CRM and ATS platforms, enterprise financial systems, and spreadsheet mathematical functions
- Demonstrated knowledge of and experience with summer camp and after school program management and operations
- Demonstrated understanding of general accounting principles
- Demonstrated advanced verbal and written communication skills with the ability to maintain effective working relationships with students, faculty, staff, administration, and the public
- Willingly and positively communicate clear and accurate information to a variety of constituencies utilizing oral, written and electronic tools, while advocating for program goals and maintaining tact and diplomacy.
- Creativity and adaptability are regularly required to combine knowledge of work required and current departmental needs
- Valid driver’s license with satisfactory driving record
- Current CPR/First Aid training or be willing to be certified
- Effective speaker, writer, and teacher
- Strong interpersonal skills; capable of using tact and diplomacy in dealing with others
- Strong organizational and effective time-management skills
- High level of maturity, confidentiality, and assertiveness
- Strong conflict resolution and personal coaching skills
Education and Experience:
- Bachelor’s degree in Business Administration, Education or related field; advanced degree preferred
- Five years progressive management level experience in an educational or nonprofit organization
- Five years of successful engagement with children and/or classroom management Previous experience working effectively with culturally and socioeconomically diverse populations
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