Initial Review Date (IRD) The Initial Review Date (IRD) for this job is: 10-12-2020
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Dept Marketing Statement Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.
Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.
We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.
ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical depth and breadth
2. Growing service and product expertise ------------------------------------------------------------
The Faculty Instructional Technology Center (FITC) provides enterprise solutions and support for the creation, delivery, and management of instruction in person, online, and in mixed modalities. The FITC is a primary resource for instructional designers, instructional technologists, faculty, and staff seeking solutions to achieve instructional goals. The FITC provides service management and support for the campus LMS (Canvas) and related third-party applications, the campus media storage and serving service (YuJa), the use of Zoom for instruction, the campus Student Experience of Teaching Surveys (SETs) service (Blue), accessible instructional technology, and management of media creation and editing studios, faculty lab, and active learning classrooms.
Job Overview This position requires an interdisciplinary approach involving many areas of information and instructional technologies and user experience. Applies professional concepts, department/unit and campus/OP policies and procedures to resolve a variety of complex issues related to instruction. Analyzes complex issues, and within defined procedures and practices, determines appropriate action. Has both internal and external contacts, including direct contact with faculty. Applies knowledge of instructional best practices to provide faculty support as well as systems administration, analytical problem-solving, and technical support for UC Santa Cruz' enterprise collaborative learning environments.
This position supports the Learning Management System (LMS), media management system, student response systems, Student Experience of Teaching Survey system (SETs) solution, and related instructional technology solutions. Assists instructional designers and instructors in applying technical solutions to achieve pedagogical goals. Technical professional with knowledge in the overall fields of software applications, enterprise solutions and instructional technology and recognized expertise in specific areas, including learning management solutions, webcasting, distance learning, student engagement tools, media production, and accessible technologies.
Problem solving frequently requires analysis of unique issues / problems without precedent and / or structure. Normally receives general instructions, with detailed instructions provided on complex new project assignments and initiatives.
Normally receives general instructions, with detailed instructions provided on complex new project assignments and initiatives.
Pay, Benefits, & Work Schedule Starting Salary Range: $70,000 - $85,000/year. Salary commensurate with qualifications and experience
Benefits: This position is eligible for Full benefits
Schedule Information: Full-time, Fixed Percentage of Time: 100% Average Hours Per Week: 40 Days of the Week: Mon-Fri Shift includes: Days, May include nights, weekends and/or holidays
Employee Classification: This is a Career appointment
Union Representation: No
Work location: UC Santa Cruz main campus - 1156 High St, Santa Cruz, CA 95064
Job Duties 30% - Maintain and Support Instructional Products Troubleshoots and resolves the most complex issues for all supported instructional products. Participates in the design of and coordinates the work flow of support requests, setting priorities and tracking resolution. Ensures compliance with and provides input to service level agreements. Consults with faculty and instructional designers and provides technology solutions in appropriate instructional frameworks.
25% - Canvas LMS Technical Lead Technical lead for Canvas LMS and related instructional applications. Makes configuration changes, and contributes to recommendations for purchase or upgrade of related software and services. Performs moderately complex analysis to acquire, install, test, and maintain related software and services. Trains users. Tracks updates, maintains technical websites related to products and services.
25% - Yuja LMS Technical Lead Technical lead and backup admin for YuJa media management system and related instructional applications. Makes configuration changes, and contributes to recommendations for purchase or upgrade of related software and services. Performs moderately complex analysis to acquire, install, test, and maintain related software and services. Trains users. Tracks updates, maintains technical websites related to products and services.
10% - DRC Liaison Technical lead for accessible technologies for instruction. Liaison with the Disability Resource Center (DRC). Provides support and performs moderately complex analysis to acquire, install, test, and maintain related software and services.. Trains users. Tracks updates, maintains technical websites related to products and services.
5% - Campus Student Response App Technical Lead Technical lead for campus student response solution and other third-party solutions. Makes configuration changes, and contributes to recommendations for purchase or upgrade of related software and services. Performs moderately complex analysis to acquire, install, test, and maintain related software and services. Trains users. Negotiates project plans with stakeholders.Tracks updates, maintains technical websites related to products and services.
5% - Additional FITC Support Trains and manages student workforce for instructional solutions support. Participates in recruitment and hiring. Provides support for the FITC's Active Learning Classrooms, media studios, and lab facilities.
ITS Security Statement Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.
Bachelor's degree in related area and / or equivalent experience / training.
Broad knowledge of various areas of IT.
Demonstrated ability to install software and troubleshoot and repair moderately complex problems with computing devices, peripherals and software.
Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
Thorough knowledge of business and process analysis functions. Knowledge of the design, development and application of technology and systems to meet business needs.
Demonstrated testing and test planning skills.
Ability to write technical documentation in a clear and concise manner.
Familiarity with data quality and governance issues and requirements.
Understanding of project management and service management principles.
Experience in incident response and digital forensics, including data collection, examination and analysis.
Thorough understanding of rich media production methods and equipment. Ability to create content using rich media production methods. Experience with standard Productivity tools, including PowerPoint, Keynote, Word, Excel.
Ability to create training programs, including workshop development and delivery.
Experience effectively interacting with students, faculty, and staff of varying social, cultural, economic, and educational backgrounds.
Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Excellent written and verbal communication skills.
Demonstrated problem-solving skills.
Ability to learn effectively and meet deadlines.
Ability to work independently on complex technical projects as well as on a team of technical professionals and departmental decision-makers.
Knowledge of intellectual property (IP) restrictions, Copyright and Fair Use, FERPA, ADA, S508 policy and law.
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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