The Student Success Specialist is the primary student contact for support services. The Specialist provides wraparound support services to help students persist and graduate in a timely manner. The activities include services for newly enrolled, second year, and continuing students in the following categories: tutoring and academic support, academic/major advising and course planning, college transition, academic coaching, personal skill building, and graduate school support. The position reports to the Director of Student Support Services (SSS). Duties include:
Designs and administers tutoring program for SSS students, including one-one-one and group tutoring as well as academic coaching and study halls on non-course specific academic support; provides individualized advising and course planning to SSS students; evaluates student needs through individual coaching designed to support SSS students in holistic services; designs graduate school programming for SSS students, including applying, financing, and planning toward graduate school; manages SSS tutoring budget; creates and teaches workshops and activities related to noncognitive skills geared toward student success including time management, stress-management, and other topics; advocates for students on matters such as appeals, re-admission, holds, and letters of recommendation; identifies appropriate referral services and resources for SSS students; and understands requirements and advocates for students receiving accommodations in adherence with the Americans with Disabilities Act.
Supervises staff of student employees and graduate students for SSS tutoring program; recruits, hires, and trains program staff; schedules tutoring appointments and organizes study halls with appropriate staffing; observes, guides, and supports SSS part-time staff to assist students toward academic goals; and gauges needs in staffing based on trends in student requests and rotating staff.
Collects and analyzes data related to student outcomes within all platforms including SSC Campus, Banner, and Blumen; prepares reports and event evaluations to provide recommendations for implementation of new and adjusted services; develops long and short term program needs and vision in relation to student needs and ongoing trends; plans special projects and events as needed; and performs other duties as assigned.
The ideal candidate will possess the following:
Knowledge of academic support techniques (tutoring, study skills, etc.)
Knowledge of obstacles facing SSS-eligible students
Ability to relate to individuals from diverse social, economic, and cultural backgrounds
Ability to effectively present information and respond to questions from groups of students and staff
Ability to facilitate discussion, both in small and large groups
Ability to use critical thinking skills to support students in more than one area
Ability to mentor, train, and support student staff
Ability to communicate effectively with diverse groups
Ability to maintain accurate, complete, and confidential student records according to federal regulations
Strong listening and written skills
This position is a Flex-Year Appointment with work schedule of greater than 9 months, but less than 12 months annually.
Review of applications will begin on March 15, 2021 and continue until the position is filled. Applications received bythis datewill receive priority consideration.
Internal Number: 213406
About University of Tennessee, Knoxville
Our primary mission is to move forward the frontiers of human knowledge and enrich and elevate the citizens of the state of Tennessee, the nation, and the world. As the preeminent research-based, land-grant university in the state, UT embodies the spirit of excellence in teaching, research, scholarship, creative activity, outreach, and engagement attained by the nation’s finest public research institutions.