Tutor Program Coordinator
Location: Santa Cruz
Job ID: 16643
Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be
routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at
the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.
Initial Review Date (IRD): 04-21-2021
Dept Marketing Statement
Using skills as a seasoned, experienced professional, applies the full range of knowledge and strategies related to learning skills for students. Works independently, receiving guidance in unusual or particularly complicated situations.
Under the supervision of the Assistant Director of Tutoring, the Tutor Program coordinator will be responsible for the implementation, and coordination of the tutorial programs including the selection, hiring, training and supervision of undergraduate course-specific tutors and Writing Tutors that provide peer-learning opportunities for over a third (approximately 6000 students) of the undergraduate student population in all academic disciplines. Under the direction of the Assistant Director of Tutoring, the Tutor Program Coordinator will establish and carry out procedures that follow University and United Auto Worker (UAW) policies for over 200 undergraduate tutors each quarter. The Tutor Program Coordinator will also be responsible for compiling data, writing reports, representing the Tutorial components on campus wide committees, and working closely with staff and faculty. Working with the Assistant Director of Tutoring, the Tutor Program Coordinator will ensure that all UCSC students receive effective academic support while placing special emphasis on the learning needs of students of color, first-gen students, transfer students, and students registered with the Disability Resource Center on campus as well as creating programs that address success gaps on campus.
Learning Support Services offers small group course specific tutoring, Modified Supplemental Instruction (MSI), writing tutoring, and drop-in services for all undergraduate students at UCSC. Programs are grounded in educational theory that supports the academic development of students through these peer-led services that address and minimize educational equity issues. LSS provides academic support across all five divisions: Arts, School of Engineering, Humanities, Physical and Biological Sciences, and Social Sciences, employing over 400 peer tutors each year and serving nearly 7,000 undergraduate students. Learning Support Services works closely with the Education Opportunity Program (EOP), Services to Transfer and Re-Entry Program (STARS), Disability Resource Center (DRC), Hispanic Serving Institution (HSI) Initiatives, and the colleges to increase the success rate of non-traditional students. Learning Support Services has a permanent operating budget of approximately $900,000.
Pay, Benefits, & Work Schedule
Title Code: [004550] STDT ACAD SPEC 3
Salary Range Information: $50,000 - $55,100 / Annually
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for full benefits.
Schedule Information: Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Days
Employee Classification: Career Appointment
Job End Date: None
Work Location: UC Santa Cruz Campus, Academic Resource Center
Union Representation: Non-represented
Job Code Classification: 004550 (STDT ACAD SPEC 3)
Job Duties
40%: Tutor Program Coordinator:
- Delivers academic programs to students via peer tutoring that enhance academic success through group, one-on-one, and course-based formats of service for a wide range of learning issues in a discipline for a broad scope of academic courses (e.g., lower-division writing across the curriculum; a cluster of biological science courses; lower division pre professional trajectories in math/statistics.
- Coordinates the hiring, supervision and evaluation process for Writing Tutors, individual tutors, and drop-in tutors, approximately 10-20 a year. Assists the Assistant Director in selecting Small Group Tutors every quarter, approximately 60-70 tutors a quarter.
- Develop and independently maintains schedules for all writing services and drop-in services including one time Writing Appointments, Drop-in Writing, Drop-In STEM, and Writing Studio.
- Oversees the tutor sign up system to maintain group tutor schedules.
- Create and conduct ongoing assessments of immediate and long term demand for Writing and tutoring services. Allocates appropriate tutorial hours based on assessment.
- Conduct quarterly observations of new employees including Writing Tutors, STEM Individual tutors, and Small Group Tutors. In the observations the Tutor Coordinator will provide coaching to tutors to improve their tutoring practices.
- Uses TutorTrac, FileMaker and other tools to extensively to provide analysis of cost, educational effectiveness, and use by various student groups such as Educational Opportunity Programs (EOP students), Disability Resource Center (DRC), Service for Transfer and Re-entry Students (STARS), etc.
- Distribute and coordinate Tutor staff including Writing and Small Group Tutors and settle tutor/tutee conflicts.
- Develop and recommend budget plans and projections for all the Writing programs, monitor budgets and provide reports of program expenses.
- Create and maintain Employee and Hiring records/files for student employees that follow university and UAW Union procedures.
5%: Assess appropriate needs of students and make appropriate referrals:
- Assesses appropriate needs of students, may refer students to specific student programs such as the DRC, financial aid, college/department advisors.
- Develop and implement appropriate outreach methodologies including contacting appropriate units and personnel to identify students in need of tutorial services, and develop student outreach strategies and publicly advertise Tutoring services and other LSS services.
20%: Utilizes academic support models to support and enhance student learning, academic success, and intellectual development:
- Works alongside the Assistant Director of Tutoring to identify common pedagogical needs in academic disciplines and works with faculty to enhance student learning, academic success, and intellectual development. This includes but may not be limited to establishing pilot programs in the tutoring program that require bi-weekly with meetings with tutors and meetings with the instructors twice a quarter. These disciplines may include but not limited to Mathematics, Computer Science, Chemistry, and Computer Engineering.
- Identifies and makes recommendations to special outreach methods towards URM students who are in STEM courses.
- Analyzes student population using different writing resources and makes appropriate recommendations of program support according to student needs and utilization patterns.
20%: Mentors and create appropriate training and curriculum for undergraduate tutors:
- Uses skills as an experienced professional in development of pedagogical training for tutors. Applies full range of knowledge and strategies related to learning skills for students. Can provide a wide range of training for Writing Tutors, such as developing student rapport, individualized tutoring methodologies, specific learning styles, making appropriate referrals, and promoting UCSC principles of community.
- Along with the Assistant Director of Tutoring, the Tutor Coordinator will design training for Tutors based on observations or needs of the program. The training should be focused on themes that the Tutoring team will select.
- Design and provide training sessions for Tutors in areas such as developing student rapport, group and individualized tutoring methodologies, academic discipline learning strategies, adapting to students' learning styles, making appropriate referrals, developing cultural competency and promoting UCSC's Principles of Community.
- Develops and implements curricula and training, and may teach tutor pedagogy courses for undergraduate students.
5%: Assist in the evaluation of programs effectiveness in meeting students' needs.
- Using a variety of software, establish and maintain TutorTrac to provide data about use of the Tutoring program. This includes analysis of cost, educational effectiveness, and use by various student groups: EOP DRC, academic college, as well as units LSS may partner with.
- Compile, analyze tutoring program evaluation data as well as develop evaluation efforts for the Tutoring program.
- Provide data each quarter and participate in the writing of reports documenting the utilization and effectiveness of Tutoring at UCSC, including the Writing program and the Small Group Tutoring program.
- Makes financial recommendations for allocation of money for tutoring and writing services.
- Makes researched informed and data driven recommendations based on program evaluations and funding opportunities.
- Access campus data systems such as Academic Information System and InfoView as needed to best assist students.
5%: Establishes and maintains partnerships with organization departments and units:
- Serves as a liaison to specific writing programs on campus (ie. Politics department, Biological sciences, Sociology department, Psychology department, etc) and other student service units to assess students' needs.
- Serves as a liaison with the writing program on campus to identify areas where our services are similar or different for students and work together to deliver appropriate services to students.
- Represents the Tutoring program and LSS as a whole at meetings as required, and works closely with EOP Academic Support Services, DRC, STARS, and other student support service programs at UCSC. Implement established policies for the Tutoring program that follow University and UAQ guidelines. Assist the development of new policies in conjunction with the Academic Personnel Office, Labor relations and Director of Learning Support Services.
- Design and implement appropriate outreach methodologies including contacting appropriate personnel to identify students in need of tutorial services
5%: Other nonspecific coordinator duties:
- Other duties as assigned by the Director and/or Assistant Directors.
Required Qualifications
- Education: Bachelor's degree in related area and / or equivalent experience / training.
- Multicultural competencies, knowledge and experience working and interacting effectively with diverse groups of staff, faculty, and student populations.
- Prior experience with collaborative learning or peer-based learning models.
- Experienced knowledge of specific learning theory, learning styles, affective issues, academic issues, and socio-cultural / linguistic issues in applying academic support to students.
- Experience and knowledge in training and supervising tutorial and student staff in a college setting and implementation of study skills and other academic support programs and the ability to design and conduct workshops and seminars to enhance student academic skills.
- Ability to train undergraduate tutors on the development and maintenance of a variety of learning skills, which will contribute to their learning and subsequent performance in the biology, chemistry, mathematics, or physics coursework.
- Knowledge in designing and implementing learning and pedagogical models.
- Knowledge of current research and theoretical models that influence the application and delivery of academic services (e.g., discipline-specific, student-population specific).
- Knowledge of how learning skills issues apply to a research institution.
- Outstanding oral and written communication skills and interpersonal, presentation, and conflict resolution skills. Ability to communicate information in small and large group settings.
- Skills in judgment and decision-making, problem-solving and organizational skills.
- Knowledge of program development, data gathering, assessment, and evaluation skills.
- Proficient computer skills including databases, word processing, spreadsheets, internet research, maintaining an electronic calendar and effective and professional email communication, and web-based systems.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=16643&PostingSeq=1
To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; https://jobs.ucsc.edu. A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.
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