The Manager of Museum Security & Visitor Experience oversees the safety and security of the Davis Museum building, artworks, staff, and visitors and ensures that the front line experience is welcoming and respectful for all. The position recruits, hires, trains, and supervises a team of part-time security staff, contract guards, and Student Visitor Assistants (SVAs); oversees and maintains all museum security systems, including burglar and fire alarms, surveillance systems, access controls, and building maintenance as it relates to security; is responsible for emergency preparedness and disaster recovery procedures, and ensures that all security and life safety systems are up to the highest industry standards. The position liaises and coordinates with the Wellesley College offices of Public Safety, Library and Technology Services, and Facilities in the maintenance and operation of the physical plant of the Museum.
The position is responsible for the daily operations and administration of visitor services, including overseeing the lobby admissions desk. S/he provides our diverse publics with physical and intellectual access to the Museum and its resources and ensures that visitors to the Museum have a positive experience. Toward these goals, the position also manages the Student Visitor Assistant (SVA) program, including training and mentoring 20+ diverse students as frontline in-gallery staff; hiring, evaluating performance, preparing weekly work schedules, and guiding skill development.
Reporting to the Director of Public Safety and Chief of Police and in partnership with the Davis Museum’s Associate Director for Operations and Collections Management, this full-time position oversees 2 part-time Security Supervisors, and a hybrid team of contract guards and Student Visitor Assistants (SVAs), and manages security staffing levels to meet all open/closed and special event needs.
Responsibilities (Essential Functions):
40% Security Staffing and Coordination
Manages all security staff, including recruiting, hiring, mentoring, training, and coaching staff.
Liaises with external security providers; develops and approves security staff and SVA schedules to ensure adequate coverage for the Museum’s general operations, programs, and events.
Conducts comprehensive staff/SVA training and evaluation, daily supervision, and annual reviews.
Establishes operating procedures and develops written policies for implementation.
Supplements security officer positions as required to maintain an appropriate level of security for the facility and routinely tours the facility to identify safety and security risks.
Coordinates operations with Davis staff (including Collections Care and Management, Curatorial, Education), Wellesley employees, and outside vendors; provides special event access throughout the academic year.
Responsible for notifications on changes to museum hours for special events, emergency weather closures, etc.
Must be available during non-business hours and for emergency on-call purposes.
20% Systems, Access, and Tracking
Manages recorded security information in various digital formats, including incident reports and detailed activity log entries.
Ensures strict accuracy of written documentation, timely sharing of information, proper archiving and storage of all information, including highly confidential material.
Monitors and maintains numerous state-of-the-art security systems including intrusion alarm system, security camera system, electronic security patrol system and an independent electronic ID access control system; troubleshoots system problems, liaises with outside providers, contractors, and campus partners, and initiates necessary upgrades.
Consults with curatorial, registration and other operations staff to ensure security needs for artworks moving in and out of the building and exhibition security.
Controls and tracks usage of security equipment and devices.
Recommends the enhancement or purchase of security equipment.
20% Emergency Preparedness
Works closely with Wellesley’s Emergency Management team to align, maintain and implement the Museum’s written security and disaster policies and protocols.
Oversees all security details of museum facility maintenance and improvements, attends planning meetings regarding systems maintenance, improvements, and proposed renovations, supervises on-site work to ensure accurate completion, and coordinates with Facilities and outside contractors.
Ensures escorted access to work areas.
Coordinates museum-wide disaster recovery and fire-safety planning and response.
Ensures that systems and training comply with all relevant regulations and requirements (city, state, federal and others).
Identifies opportunities for improvement in Museum Security, visitor experience, and facility-related policies and procedures; develops and proposes solutions and oversees their implementation.
Researches, develops, and instructs Security team according to best industry standards.
Networks with professional contacts in Law Enforcement and Museum security to gain a broad spectrum of resources.
Liaises with Wellesley College Public Safety and local fire and police departments.
Develops and administers policies and procedures relative to the safety and security of the facility, collections, and visitors.
Researches, establishes and maintains the Museum’s Security Policies and Procedures in accordance with the highest industry standards, AAM requirements and recommendations, ICOM and IFCPP suggestions.
Works with supervisor to track and manage departmental expenditures in a fiscally responsible manner.
5% Leadership and Collaboration
Liaises with outside departments, agencies, companies and contractors. Ensures proper communication within the College regarding museum security matters; maintains professionalism and courtesy among security staffing.
Maintains a high reputation within the museum industry through interaction and outreach, professional assistance with peer institution security programs, and instruction of public safety subject matter and certification courses.
Conducts other functions and duties as needed by the Museum and the College.
Knowledge, Skills, and Abilities
The successful candidate will join the staff of a museum at the center of the intellectual life on a vital undergraduate campus, and should possess a strong commitment to the unique orientation of the academic museum and to the teaching mission of the Davis. Ideal candidates will have at least 5 years relevant security experience with at least 3 years supervisory experience, preferably in a museum setting; demonstrated work and/or educational history with basic knowledge of digital security systems and comfort with equipment such as CCTV, digital video recorders, and digital cameras, and willingness to stay current with standards and innovations in the field of security technology; experience with facilities management; excellent oral and written communication skills; the ability to work effectively, collegially, and collaboratively with students, faculty, and staff; the ability to manage multiple projects and deadlines independently; and the capacity to maintain simultaneous priorities. The Manager of Security at the Davis will be actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA), in partnership with our community stakeholders.
About the Davis. One of the oldest and most acclaimed academic fine arts museums in the United States, the Davis Museum is a vital force in the intellectual, pedagogical and social life of Wellesley College. It seeks to create an environment that cultivates visual literacy, inspires new ideas, and fosters involvement with the arts both within the College and the larger community.
The Davis collections, including some 15,000 objects, span global history from antiquity to the present and include masterpieces from almost every continent. Today, the holdings are housed in an extraordinary museum building, designed by Rafael Moneo, winner of the Pritzker Architecture Prize. In addition to dynamic presentations of the permanent collections, and installations that support specific coursework and research interests, the Davis hosts a rotating series of engaging temporary exhibitions and programs organized to inform, challenge, and inspire visitors.
Wellesley is known for the excellence of its education, the beauty of its setting, its gifted faculty, and the uniqueness of its campus culture. But most of all, Wellesley is known for the thousands of accomplished, thoughtful women it has sent out into the world for over 100 years women who are committed to making a difference. Every year, some 2,400 of the world's top undergraduate women are challenged to exceed their own highest personal and intellectual expectations. The mastery Wellesley graduates demonstrate across the professional and vocational spectrum, and the influence they wield, whether in their own communities or on the world stage is testament to a singularly empowering undergraduate experience. Wellesley's lively academic community places a high value on rigorous, probing inquiry, and creative, cross-discipline thinking. Its collaborative approach to scholarship encourages students to question, debate, and refine their points of view, not only with each other, but with our world-class faculty, often by working directly with them on groundbreaking projects. A Wellesley education fosters the highest standard of readiness for the real world in its graduates, in terms... of ability to think, act, and contribute meaningfully and effectively in their chosen areas of interest.