Technical Lead, Communication & Collaboration Services (0520U) - 20504
At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
This position is a primary administrator for UC Berkeley's instance of Google Workspace, used by over 60,000 faculty, students, and staff and over 100,000 alumni on a daily basis to meet the teaching, research, and public service missions of the university. In addition, this position is a core member of the team responsible for a number of additional mission-critical, campus wide SaaS collaboration services (e.g., videoconferencing, file sharing, etc.) that are used by the campus community.
The bConnected team delivers mission-critical campus wide cloud-based collaboration services including Video Conferencing (Zoom and Google Meet), File Storage & Collaboration (Google Drive and Box), Email and Calendars (Google Workspace) and Software Licensing (Microsoft 365, Adobe Creative Cloud, Matlab, Mathematica, and others) that are used by UC Berkeley's 42,000 students, over 15,000 faculty and staff, and over 100,000 alumni on a daily basis.
Productivity & Collaboration Services is a part of the Office of the CIO and Information Services and Technology (OCIO/IST). It provides technologies and software to support the overall productivity and collaboration of students, faculty, and staff in their pursuit of the academic and research missions of the university.
The Office of the CIO and Information Services & Technology believe in and foster a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.
In addition, members of the OCIO/IST community have created and endorse the following values for our organization to augment and amplify the campus principles:
We champion diversity.
We act with integrity.
Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.
Applies advanced systems / infrastructure concepts to define, design and implement highly complex systems, services and technology solutions.
Proposes and implements highly complex system or device enhancements such as software, hardware and network configuration, updates and installations for projects or services of broad scope, including:
Propose new continuous service improvement projects based on knowledge of vendor roadmaps and industrywide and higher-ed-wide best practices.
Contribute to planning and roadmap for continuous service improvement projects with a focus on technical feasibility, maintainability, service stability, and efficiency.
Lead technical implementation of highly complex continuous service improvement projects, including major changes to production systems without no or minimal service interruption.
Provide deep technical expertise in written and verbal forms to technical and non-technical staff and management as changes are being considered.
Independently manages systems and services for a campus-wide scope and makes recommendations for purchases or upgrades.
Performs complex and advanced analysis to acquire, install, modify and support operating systems, databases, utilities and web-related tools.
Selects methods and techniques to obtain solutions.
Interacts with senior management.
Performs complex interoperability assessments for interconnected systems.
Serves as the primary administrator for Google Workspace at UC Berkeley:
Maintain Google Cloud Professional Collaboration Engineer certification
Troubleshoot complex technical problems as they arise
Propose and implement standards, techniques, tools, and monitoring to ensure the stability, availability, and performance of the systems
Maintain familiarity with vendor roadmaps
Propose strategies to respond to changes to service offerings from Google
Specifies, writes and executes highly complex software and scripts to support systems management, log and usage analysis and other system administration duties for multiple, highly integrated systems.
Examples of tools used include the GAM command-line tool, the Google Workspace APIs, Google Apps Script, Google BigQuery, Google Data Studio, Python, SQL, and Linux.
Leverages these skills to provide tools for helpdesk and other support staff to allow resolution of service requests and support tickets by less-technical staff.
Maintains complex security systems. Interprets and adopts campus system and regulation-based security policies to control access to networked resources. Provides recommendations and requirements on network access controls.
Work closely with the security and identity management teams to ensure the overall security and policy compliance of the services supported by Productivity and Collaboration Services.
Serve as the primary or backup administrator of other cloud-based collaborative tools run by the Productivity and Collaboration Services department, such as videoconferencing (e.g., Zoom), chat (e.g., Slack), file sharing (e.g. Box, Sharepoint, OneDrive), and software licensing (e.g., Adobe Creative Cloud, Microsoft 365).
Serve as the primary administrator for a Linux/Sendmail-based bulk email sending service used by campus systems and other use cases that cannot leverage Google's standard outbound email services.
Professional development and training.
Google Cloud Professional Collaboration Engineer certification within 90 days of hiring.
Ability to elicit and communicate technical and non-technical information in a clear and concise manner.
Demonstrated skills associated with adapting equipment and technology to serve user needs.
Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
Demonstrated advanced knowledge, skills and abilities associated with system problem identification and resolution.
Experience with design, configuration, operation, repair, and tuning of technology systems.
Experience managing and troubleshooting email routing and delivery for tens of thousands of accounts, including SPF, DKIM, DMARC, routing rules, and anti spam tools.
Extensive experience leveraging command line tools and APIs to leverage capabilities of services that are not exposed via those services web interfaces and administrator console.
Bachelor's degree in related area and / or equivalent experience / training.
Basic knowledge of how to apply technologies and systems to meet business needs.
Ability to write technical documentation in a clear and concise manner.
Understanding of system performance monitoring and actions that can be taken to improve or correct performance.
Knowledge of the design, development and application of technology and systems to meet business needs.
General knowledge of other areas of IT.
Thorough understanding of and experience with systems-related issues and actions that can be taken to improve or correct performance.
Advanced experience writing and editing the most complex scripts used to perform system maintenance and administration.
Advanced knowledge of computer security best practices and policies including demonstrated experience securing most complex server-based software.
Experience leading a team of IT professionals.
Salary & Benefits
This is an exempt, monthly paid position. Annual salary is commensurate with experience.
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
The minimum posting duration of this position is 14 calendar days. The department will not initiate the application review process prior to July 23, 2021.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant see:
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.