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Help Desk Analyst II (S03095P)
Job Summary: Responsible for ensuring an outstanding level of customer service by providing direct IT support to students, faculty, and staff in their university activities and by supervising the Help Desk and managing the technical support staff. Provides second-tier support to end users for personal computing devices, server applications, and hardware. Handles problems that the first-tier of Help Desk support is unable to resolve. Provide administrative support and reporting. Will work at a desk for long hours. Will have to handle high call volume while gathering information and researching protocols. Will have to adapt to changing protocols and procedures.Essential Duties: Directly assist clients with credentialing needs via ph


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