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Lead Technical Support Specialist, VUIT
The Lead Technical Support Specialist serves as a technical mentor, reviews ticket quality and maintains support documentation. Reporting directly to the Manager, Support Services, the Lead Technical Support Specialist interacts with staff, faculty, and students. This specific role assists the manager to ensure workload is balanced, incidents and requests are being resolved or fulfilled in a timely manner, and escalates issues when appropriate. Vanderbilt University Information Technology (VUIT) is committed to delivering world-class technology and service in support of excellence in teaching, learning, and research across the university. The IT Service Delivery team (ITSD) is the group responsible for providing endpoint management and support for VUIT. The team includes all on-c
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