Career Center

UNC Overview :

Classification Title : University Program Specialist

Department : Conferences and Camps

Full-Time/Part-Time : Full-Time

Months per Year : 12 Months

Position Summary:

• Create an attractive environment (physically, operationally, financially) that makes UNC Asheville the sought after and desired place to go for a wide variety of conferences and camps (residential and day). 
• Develop/deliver and host conferences and camps that highlight the University's mission and strengths – academic, athletic, recreational, cultural, leadership and community based – and have particular focus on our target market as a recruitment and educational tool. 
• Capitalize on Asheville as a destination and attract some of the most high-profile summer and year-round academic conferences and camps to UNC Asheville. 
• Implement policies and procedures to ensure the Conferences and Camps Department is a one-stop-shop for clients with a focus on a) customer service, b) transparent contracts that clearly indicate costs, services provided (or not provided) and client/university responsibilities, c) efficient delivery and recovery and d) safety. 

Minimum Education/Experience/Skill :

Preferred Education/Experience/Skill :

•  Master's degree in Management, Business Administration, Hospitality or closely related field, supplemented with at least 2-3 years of related experience in marketing, sales or conference/camp management. 
• Management of multiple, concurrent, high-quality conference and camp programs. 
• High-level of organization, attention to detail and self-directed work.
• Demonstrated understanding and experiences in the use of conference and camp management software or ability to easily learn, utilize and/or implement new software systems. Knowledge of IRIS and CampDoc a plus. 
• Experience with budgeting and analysis for conferences and camps. 
• Experience with web, broadcast, social media and print media as well as copy writing, marketing, advertising and public relations. 
• Proven customer service, interpersonal, and human relations skills.
• Excellent verbal and written communication skills. 
• Contract administration. 
• Ability to effectively organize time, projects, and details and work in a fast-paced environment.
• Ability to prioritize multiple projects simultaneously. 
• Experience supervising student employees. 
• Ability to relate effectively with institutional personnel, external clients and the public. 
• Ability to manage conflicts and crisis situations. 
• Demonstrate a high degree of judgment, problem-solving and resourcefulness. 
• Program assessment and evaluation. 
• Highly motivated and energetic and a commitment to quality and high expectations. 
• Have an all-hands on deck attitude to ensure proper execution of programs and high level of customer service. 
• A commitment to fostering inclusive relationships and working with a variety of constituents from a variety of backgrounds.  
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint. 
• Knowledge of University, State and Federal policies and regulations, including work safety and working with minors. 
• Ability to work weekends and evenings. ·
• Valid driver's license.

Quick Link for Positing : 5288

EO/AA/ADA Employer:

UNC Asheville is committed to equality and diversity of experiences for our students, applicants and employees. Qualified individuals are encouraged to apply regardless of socio-economic status, gender expression, gender and sexual identity, culture, and ideological beliefs. UNC Asheville is an Equal Employment Opportunity/Affirmative Action employer and will not discriminate against applicants and employees on the basis of race, ethnicity, national origin, religion, age, sex, sexual orientation, gender identity, disability, political affiliation, protected veteran status, genetic information, and any other legally protected status with respect to all terms, conditions, and privileges of university-sponsored activities, employment, and the use of university facilities.