Career Center

General Statement

Deliver comprehensive information regarding all aspects of college procedures, programs and services that pertain to the enrollment, retention and student success.  Provide excellent customer service.

Supervision Received: 

Reports to the Assistant Vice-President for Student Success

Supervision exercised:

Student Staff. (Work Study Students)

Duties and Responsibilities:

1. Provide information, assistance and guidance to current and prospective students regarding college programs, financial services, admission/enrollment processes, student support services, placement testing and registration/advising processes such as course registration.
2. Responsible for accurately responding to inquiries about the Student Success Center and Quinsigamond Community College from students, staff and the community in a courteous and professional manner through telephone, email, social media, and/or personal communication and schedule appointments as appropriate.
3. Review enrollment status with students; apprise students of missing information, documents and financial commitment; update directory information as necessary in CX; offer student solutions to overcome barriers to retention and/or enrollment.
4. Initiate the process of career and academic planning as part of the admission intake procedure by exploring initial degree/major interests.
5. Process tasks associated with admissions applications, advising process, financial aid applications, enrollment verifications, reports, forms and transcripts.
6. Resolve student challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions to aid with persistence; escalating unresolved problems.
7. Continuously assess processes and procedures and offer recommendations to revise accordingly. Collaborate with all departments to ensure a seamless placement and support process for all students.  
8. Work as a team player with all staff to meet the expectations of the students, community members, visitors and employees;
9. Assist in implementing retention activities such as emailing or making phone calls to current or prospective students, collecting or reviewing data to inform retention strategies.
10. Maintain files and records; utilize ImageNOW scanning technology to update electronic files;
11. Accept, verify completeness and accuracy, process and update student information and documents in multiple college databases and systems;
12. Answer questions and assist with Financial Assistance application completion;
13. Promote the use of student portal by guiding students through its various uses such as registration, payments, financial aid tracking status and student academic statuses;
14. Must be flexible and willing to assist during peak times of registration rotating between in-person and electronic customer service duties.
15. Anticipate and meet all student/customer needs accurately, professionally and with a commitment to customer satisfaction.
16. Consistently demonstrate a positive and professional attitude.
17. Actively supports the teaching and learning process; practicing honesty and integrity in and out of the classroom; striving to create and support a student-centered environment while fostering academic innovation and excellence.
18. Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork.  Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration.
19. Embraces the ideals of diversity and inclusiveness and supporting the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.
20. Provides flexible, responsive and high quality service to all, be they students, community, or staff, and continuously assessing processes and procedures and revising accordingly.
21. Performs other duties as assigned.

Minimum Qualifications

1. Bachelor's degree in Education, Counseling, Psychology or other field related to area of assignment; with two years experience and/or training involving area of assignment, which may include college registration, academic advisement, career development, career experience, training, program/project management or administrative work in academic environment/ or an equivalent combination of education, training or experience.  Experience successfully planning, executing and evaluating programs and initiatives.
2. Excellent written and verbal communication skills required.
3. Commitment to providing excellent customer service.
4. Creative problem-solving abilities.
5. Previous experience in fast-paced a work setting that required delivering a high level of quality customer service.
6. Customer orientation and ability to adapt/respond to a diverse population needs.

Preferred Qualifications

1. Master's Degree.
2. Five years direct student services work experience at a higher education institution.
3. Knowledge and experience with Image Now, Jenzebar CX, PowerFAIDS or related student transaction systems.
4. Bilingual or multicultural.
5. Advanced knowledge of Microsoft Office suite, ImageNOW and scheduling software.
6. Proven organizational and planning skills.

Diversity, inclusion, and equity are core values at Quinsigamond Community College. We are passionate about building and sustaining an inclusive, respectful, and equitable environment for all students, staff, and faculty. Every member on our college campus enriches our diversity. We support inclusion and are dedicated to ensuring equity in access to opportunities.  

Quinsigamond Community College is an equal opportunity/affirmative action employer.

COVID Vaccination Requirement:

All Quinsigamond Community College students, faculty and staff are required to be fully vaccinated by January 3, 2022. Accordingly, initial employment is dependent upon receipt and verification of full vaccination status records; details of how to fulfill vaccine record verification requirements will be provided during the hire and onboarding process.

For addition information on COVID19, please visit: https://www.qcc.edu/HealthySafeCampus

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