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Help Desk Analyst II (S03767P)
Job Summary: Responsible for ensuring an outstanding level of customer service by providing direct IT support to students, faculty and staff in their university activities and by supervising the Help Desk technical support staff. Provide second-tier support to end users for personal computing devices, server applications, and hardware. Handle problems that the first-tier of Help Desk support is unable to resolve. Provide administrative support and reporting.Essential Duties: Directly assist clients with credentialing needs via phone, email, chat, or in person and support clients with desktop computing, data communication, network connectivity, and telecommunications software/equipment.Provide leadership, training, supe


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