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Network Operations and Service Delivery Manager (0660U), Infrastructure Services - 58521 About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

Berkeley IT is powered by problem solvers who deliver services and support to drive the campus experience. The Network Services Team is a part of Berkeley IT's Campus IT Infrastructure Department. The team empowers students, faculty and staff by providing them with access to the tools, resources and information they need. We do this by implementing, managing and maintaining services such as Internet connectivity, Wi-Fi throughout campus and high speed connectivity to support research.

Berkeley IT believes in and fosters a workplace environment where people can bring their diverse skills, perspectives and experiences toward achieving our goals through a process of critical inquiry, discovery, innovation, while simultaneously committing to making positive contributions towards the betterment of our world.

In addition, members of the Berkeley IT community have created and endorse the following values for our organization to augment and amplify the campus principles:

• We champion diversity.
• We act with integrity.
• We deliver.
• We innovate.

Diversity, Inclusion, and Belonging are more than just suggestions for us. They are the guiding principles underlying how we come together, develop leaders at all levels of the organization, and create an environment that unites us. We affirm the dignity of all individuals, call upon our leaders to address critical issues with integrity and intention, respect our differences as well as our commonalities, and strive to uphold a just community free from discrimination and hate.

Application Review Date

The First Review Date for this job is: September 14, 2023

Responsibilities

• Plans and architects large-scale local and wide-area networks. Makes decisions and / or recommendations based on analysis of data and information. Performs analysis techniques, up to and including the most complex and advanced. Coordinates all phases of multiple, complex network projects: planning, design, procurement, implementation and documentation. Consults with users/departments to determine communication needs. Implements related business processes.
• Initiates or recommends large-scale communications and network system changes, up to and including the most complex. Develops proposals for new services. Consults with other units and directs, initiates and designs broad scope networking solutions to meet the needs of research, teaching and administration at the campus and with external partners.
• Resolves network issues at the detailed protocol level involving multiple systems, up to and including the most complex and advanced. Ensures that campus network connectivity is operating as designed. Develops and oversees implementation of appropriate network monitoring and measurement for campus and regional networks. Participate in a 24/7 on-call rotation to resolve critical network issues as they arise. Participate in a business hours network incident response team to resolve second and third tier escalated issues.
• Anticipates technical needs for the unit, develops plan and coordinates professional training.
• Supervises, develops and evaluates the performance of a team of professionals to ensure the communications and networking services needs of the campus are met in a timely and cost effective manner.

Required Qualifications

• Expert knowledge of professional communications concepts in the completion of complex and diverse assignments.
• Expert knowledge of the principles and practices within the field.
• Demonstrated ability to apply highly developed technical skills and knowledge to improve the effectiveness of the function.
• Expert understanding of core networking protocols including a thorough understanding of all OSI layers.
• Experience successfully applying protocols to independently solve networking problems, up to and including the most complex.
• Demonstrated ability to communicate to all levels within the technical, academic and management community at the campus / medical center / OP and relevant external organizations.
• Experience and ability to represent the operational and strategic interests of a complex organization to communities interested in using, providing services to or interconnecting with campus / medical center / OP networking services.
• Understands implications of work in other areas.
• Clearly understands the communications and network needs of the organization and has skills needed to address those needs.
• In-depth, advanced understanding of various network hardware platforms.
• Demonstrated ability to analyze highly complex communication hardware and software systems for maintaining a real-time resource that impacts campus / medical center / OP-wide network users.
• Expert knowledge and experience working with network management systems.
• Ability to gather, organize and analyze data in the completion of a variety of functional assignments.
• Able to learn effectively and meet deadlines. Self-motivated and works independently and as part of a team.
• Demonstrated expert problem-solving skills for the most complex situations.

Preferred Qualifications

• Experience leading a team of data networking professionals.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $117,000.00 - $175,000.00.

• This is a 100% full-time (40 hours per week), career position that is eligible for full UC benefits.
• This position is exempt and paid monthly.
• This position is eligible for flexible and full-remote work (telecommuting) based on candidate availability and business needs.

How to Apply

To apply, please submit your resume and cover letter.

Driving Required

A valid driver's license and DMV check for driving record is required.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.

Referral Source info

This job is part of the Employee Referral Program. If a UC Berkeley employee is referring you, please ensure you select the Referral Source of 'UCB Employee'. Then enter the employee's Name and Berkeley email address in the Specific Referral Source field. Please enter only one name and email.



To apply, visit https://careerspub.universityofcalifornia.edu/psp/ucb/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=21&JobOpeningId=58521&PostingSeq=1









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