Career Center

The User Experience and Assessment Librarian performs UX/UI design and user research to integrate library systems and tools to improve user experiences. This position serves on the Library Web Team and maintains effective and accessible content across Library and Technology Services websites and web applications. This position supports library data analysis and reporting needs, as well as provides training and consultation on assessment and reporting strategies to library staff. Additionally, this position participates in the effort for identifying and evaluating the use of new technologies to improve library resource access and teaching/learning support. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community. 

1. Manage UX/UI Design, User Research and Analytics (40%)
*Developing wireframes and design components for website and library applications
*Collecting and managing reports, analytics data and documentation of assessment efforts
*Assessing and advocating for user needs via data-driven research
*Conducting user research through stakeholder interviews, analytics and surveys
*Leading user testing and accessibility reviews of library web applications
*Administer Google Analytics and Google Tag Manager for the library

2. Support content creation and accessibility (30%)
*Serves on the Library Web Team to support the development, maintenance and evaluation of the Library’s web presence, including the website, integrated web applications and user interfaces
*Create and curate library related content in Drupal CMS
*Developing and share best practices with other library content creators
*Support authentication and access to library subscribed resources (EZProxy, OpenAthens, etc)
*Participates in the ongoing assessment and enhancement of existing technology as well as new information technology
*Participates in open source initiatives (FOLIO, ReShare, VuFind, Islandora, ArchivesSpace, etc)

3. Provides library systems support and consultation (20%)
*Provides library staff and users with ongoing support, training and consultation in the areas of using library applications and access to collections
*Responds to questions via chat, email, phone, SMS and provides remote support
*Helps track and, when necessary, escalate issues and problems by referring to other units and specialists as appropriate and by following up on referred issues
*Communicates with colleagues about emerging issues in Library and Technology Services; documents problems and resolutions and shares as appropriate

4. Pursues professional development to support new initiatives and the evolving needs of existing systems and services (10%)
*Attends classes, seminars, workshops and vendor-sponsored training on technical issues relating to technologies supported by this position
*Develops specific skills through self-study, using reference materials, books and online tutorials
*Serves on various committees, project teams, and task forces charged with exploring, evaluating, recommending, planning, implementing or developing and maintaining software services
*Serve on the working groups of library consortia and multi-institutional projects

Position Number:  S78200

Grade: 9-40; $53,580-$65,210

This is an approximate range and is subject to change based on experience, skills and qualifications.

Special Considerations

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist at inada@lehigh.edu 

The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor 

This position works with minors

Regular schedule includes evening work, with occasional weekend service coverage

Qualifications

Bachelor's Degree in Library Science and/or Technology facing field; Master's Degree preferred

0-1 years of related work experience

Excellent communication and interpersonal skills

Flexible and responsive, with the ability to juggle competing responsibilities in a fast-paced environment

In-depth knowledge of keyword research and Google Analytics

Strong analytical and problem solving abilities

Excellent computer skills with experience using word processing, spreadsheet and database software

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position

Only complete applications will be considered therefore please complete the application in its entirety.  Once the posting is removed from the website applications may no longer be allowed to be completed.

About Lehigh University

Lehigh is a premier residential research university, ranked in the top tier of national research universities each year. We are a coeducational, nondenominational, private university that offers a distinct academic environment of undergraduate and graduate students from across the globe.

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