Career Center

IT Communications Specialist

Job No: 521405
Work Type: Staff
Location: Pomona
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, On-site (work in-person at business location), Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

Type of Appointment: Full-time, Probationary

Collective Bargaining Unit: CSUEU - Unit 9

Job Classification: Public Affairs/ Communications Specialist II

Classification Salary Range: $3,761 - $6,803 per month

Anticipated Hiring Range: $4,833 - $5,225 per month

Work Hours: Monday - Friday, 8am - 5pm, unless notified otherwise

Recruitment Closing Date: Open Until Filled

Next application review date: January 17, 2023

THE DEPARTMENT:

The mission of the Information Technology and Institutional Planning (IT&IP) Division is to provide stewardship, leadership, and service in support of the teaching and learning mission of the University. Information Technology's strategic goal is that technology will be recognized as an essential resource in furthering the university's and division's missions. Information Technology will provide technology solutions, expert consultation and leadership, resulting in numerous enhancements to the advancement of learning and knowledge, and to the effectiveness of campus support services and business processes. Information Technology provides learning technologies, strategies, leadership and support, all of which enhance teaching, learning, the quality of the student experience, personal productivity, and administrative effectiveness.

The Division for IT provides innovative, strategic and cost-appropriate technology services in collaboration with the campus community to advance the mission of the University. Technology services are recognized as an essential resource in furthering the University's mission.

DUTIES AND RESPONSIBILITIES:

Communications, Marketing, & Social Media Support

• Under the supervision of the Executive Director for IT Business Operations, makes recommendations to the IT&IP Division Leadership Team on divisional publication goals and policy issues regarding marketing strategies, cost effectivness, and delivery of IT&IP communications. Supports and prepares an integrated marketing plan, including web development, social media, publications, and email communications from multiple departments. Develops divisional standards for web and print to ensure a consistent quality look and feel and are equally accessible/ATI compliant.
• Creates a plan and timeline for the IT&IP Divison's marketing and communications strategy. Develops, implements and manages service-oriented marketing and communications programs and strategies to promote IT&IP's products and services to the campus community. Communicates directly to IT&IP staff and faculty and staff outside of IT&IP, such as university management and public relations media colleagues, identifying the needs and interests of constituent groups and selecting the best medium to achieve goals within given deadlines.
• In collaboration with other Division staff, as appropriate, supports the production of the IT&IP Division newsletter and other publications, scheduling the marketing timeline, layout of stories and other materials in a web format, inputting edits, ensuring the content meets equal-access standards and ATI compliance and distributing the newsletter electronically.
• Develops, implements and manages social media presence for IT&IP through intelligent use of social media, selecting the best platform to promote IT&IPs services to target audiences. Develops and posts content across owned social channels. Leads recommendations to grow brand presence across social media channels, including, but not limited to blogs, Twitter, Facebook, YouTube and Instagram. Makes recommendations for evolution of social media strategy.
• Communicates and keeps other divisions updated on upcoming IT&IP projects and events. In collaboration with the Web Development team, designs, develops and maintains the IT&IP Division website, including working with division leadership or designees
• Provides resources and assistance to the division and departments on the correct use of the University, Division, and department logos, fonts, and other graphic elements, as appropriate, on website pages and marketing materials.
• Analyzes and assesses market data to verify the most effective techniques/approaches for reaching target audiences. Assists in technology market-related research and analysis and summarizes technical and market related articles. Conducts surveys and associated survey analysis and completes market surveys. Leads student assistants with regards to survey data and use of social media platforms. Assists in the development of division presentations to various stakeholder groups and maintains relationships with Division Leadership regarding the development and production of communications.

Technical Tutorials & Knowedge-based Support

• Writes, edits and produces online technical tutorials for the campus community, including faculty, staff, students and applicants as well as guests, via the eHelp Knowledge Base. Interviews technical personnel to obtain information for how-to articles as well as communicates directly with the Cal Poly Pomona Service Desk staff members and other IT&IP staff regarding revisions. Improves current eHelp pages by reorganizing website navigation flow as well as suggesting and producing revisions when procedures and/or usage have been modified, eliminated or replaced with new methods.
• Creates, develops, produces, edits illustrated, interactive tutorials, application screen shots and text that simplify technical complexity to all levels of users, explaining how to use centralized technology services in web pages compliant with the university's recommended web page templates.
• Coordinates updates and enhancements to AI engine-knowledge databases (such as Ask Billy) to maintain accuracy and efficiency.

Video Production

• Creates, develops and produces technical and artistic video projects in support of IT&IP's strategic and operational goals. Communicates directly to IT&IP staff and faculty and staff outside of IT&IP, such as university management and public relations media colleagues, identifying the needs and interests of constituent groups. Writes and develops video scripts as well as draws, creates and develops storyboard of scenes and camera shots, including running and elapsed times. Works closely with production team and talent in coordinating and communicating production needs.
• Assembles raw footage: inputs uncut rushes and sound, synchronizes and stores into files on computer. Ensure quality and progress of audio and visual engineering and editing. Experiments with styles and techniques, selecting the most effective shot of a scene in terms of relevance and continuity. Digitally-cuts/edits files to determine which parts are usable and to ensure logical sequencing and smooth running of the video. Chooses and/or prepares graphics for video. Compresses files for webcasting.

Other Duties

• Consistent with the job classification, assumes and carries out other duties and responsibilities at the discretion of the Executive Director for IT Business Operations.
• Represents IT&IP on key projects and initiatives on campus and within the CSU.
• Serves on University-wide and Division event committees and initiatives and participates in departmental and campus events/activities, as assigned.

QUALIFICATIONS:

• Bachelor's Degree in public relations, journalism, marketing, or a related field with demonstrated experience in storytelling, editing especially on digital platforms
• Up to two (2) years or related professional or technical experience

Working knowledge of and ability to apply standard theories, practices, principles and techniques related to communications in the public affairs, media, marketing, and/or sports information areas. Thorough knowledge of and ability to use effectively media outlets including planning media coverage and media publicity campaigns for the university and events. Ability to build and manage more sophisticated media contracts. Demonstrated ability to keep abrest of campus events and subject matter expertise in relation to current events to identify and capitalize on media opportunities that will promote the university and increase positive media coverage. Working knowledge of copyright and other applicable laws pertaining to publications and the media. Thorough knowledge of web communication techniques, vehicles and formats. Ability to effectively us web technology to achieve communication goals. Ability to analyze and select pertinent facts and integrate them into communication vehicles. Strong story development and journalistic writing skills, as well as advanced editorial skills. Knowledge of interview techniques and the ability to define and deliver media messages. Working knowledge of marketing and research techniques and methods. Ability to apply market research to identify communication needs and target audiences. Ability to apply appropriate statistical techniques and methods to research or sports information. Exceptional interpersonal skills, including strong public speaking, listening and interpretive skills. Ability to provide lead work direction.

PREFERRED EXPERIENCE:

• Experience working in a higher education environment.
• Previous experience in using website content manager system.
• The ability to initiate projects, and work independently as well as collaboratively.
• Demonstrated experience in writing, design, layout, editing, printing production, and distribution of promotional materials, both printed and web-based.

COVID-19 Vaccination

CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.

Background Check

Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.

I-9

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Conflict of Interest

This position is a 'designated position' in the California State University's Conflict of Interest Code. The successful candidate accepting this position is required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission. See policy at https://www.calstate.edu/csu-system/faculty-staff/systemwide-human-resources/conflict-of-interest/.



Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the position being recruited has been designated as a Mandated Reporter)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://apptrkr.com/get_redirect.php?id=3780850&targetURL=

Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the position being recruited has been designated as a Mandated Reporter)

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.

Smoking

Cal Poly Pomona is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu. More information is available at: https://www.cpp.edu/eoda/employee-labor//access-accommodations/index.shtml.

EEO

Cal Poly Pomona is an Equal Opportunity, Affirmative Action Employer. The university subscribes to the pay transparency nondiscrimination provision and all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. More information is available at: https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf and at https://www.cpp.edu/eoda/employee-labor/documents/aa-eeo-doc/policy-statement_2022-aap-for-california-state-polytechnic-university-pomona_confidential_20220127.pdf.



Advertised: November 29, 2022 (9:00 AM) Pacific Daylight Time
Applications close: Open Until Filled

To apply, visit https://careers.pageuppeople.com/873/po/en-us/job/521405/it-communications-specialist









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