Career Center

The WIDA Educator Outreach Specialist position is located within the Communications and Marketing department and will report to the Assistant Director of Customer Service. Educator Outreach Specialists are responsible for supporting educators of multilingual learners through a variety of products and services related to our Standards and Assessments. This position is also responsible for the development and delivery of technical assistance to educators from WIDA Consortium member states in the form of answering questions about test administration, training course accounts, and the WIDA standards for use in instruction.

Working fully remote is an option for this position within the United States (working remotely internationally is not an option). Requests to work remotely would need to be reviewed based on the UW and School of Education (SoE) remote work policies and go through the SoE implementation process. To learn more about these policies, visit https://businessoffice.education.wisc.edu/human-resources/remote-work/.

WIDA is committed to challenging linguistic discrimination, cultural biases, and racism in education. WIDA values linguistic and cultural diversity both as an end and a means for success in the field of education. As such, we strongly encourage applications from a diverse pool of candidates who champion social justice as a core value.

• 55% Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards
• 15% Troubleshoots and resolves issues in a timely and professional manner
• 5% Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• 5% Monitors and maintains work areas and supplies to meet customer and operational needs
• 5% Guides and trains staff and student workers
• 5% Process customer transactions following established departmental policies and procedures
• 5% Identifies, troubleshoots, resolves and/or escalates more complex first and second level technical problems for various products and services
• 5% Support projects outside of department

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
Bachelor's Degree

- Minimum of 1 year of customer service experience. This could include providing service in a contact center or similar setting, experience answering high volumes of phone calls and/or emails, or professional experience working with multiple external stakeholders.
- Experience working with Pre-K-12 educators as a teacher, support services specialist, or administrator.
- Familiarity with WIDA tools and assessments. Practical experience administering WIDA assessments a plus.
- Proficient with computer applications including Windows-based computing systems and Microsoft Office products.
- Exceptional customer service and problem-solving skills.
- Demonstrated history of strong organizational skills and attention to detail.
- Ability to work both independently and in a team environment.
- Excellent verbal and written communication skills.
- Ability to multitask and to exercise initiative, self-motivation, independent judgement, and action.
- Experience navigating a web-mediated environment to identify appropriate resources.
- A value of promoting and fostering diversity, equity, and inclusion.
- A willingness to engage in and deepen knowledge of WIDA's Social Justice value.
- Multilingual or bilingual/biliterate in Spanish a plus.

Must be available during WIDA core hours, which are Monday through Friday from 9:00am to 3:00pm CST. Remaining hours must be scheduled around these hours (night and weekend work is not available or expected).

Full Time: 100%

It is anticipated this position will be remote and requires work be performed at an offsite, non-campus work location.

Ongoing/Renewable

Minimum $19.00 HOURLY
Depending on Qualifications

What is WIDA? For nearly 20 years, WIDA has provided a trusted, comprehensive approach to supporting, teaching, and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades K-12. In short, we provide educators around the world with high-quality language standards, assessments, professional learning, and research. We are proud to be a part of the Wisconsin Center for Education Research (WCER) within UW-Madison's nationally ranked School of Education. Visit https://wida.wisc.edu/about/careers and watch our Introduction to WIDA video to see why WIDA is an incredible place to work!

The Wisconsin Center for Education Research (WCER), established in 1964, is one of the first, most productive, and largest university-based education research and development centers in the world. WCER's researchers and staff work to make teaching and learning as effective as possible for all ages and all people.

WCER's mission is to improve educational outcomes for diverse student populations, impact education practice positively and foster collaborations among academic disciplines and practitioners. To this end, our center helps scholars and practitioners develop, submit, conduct, and share grant-funded education research.

WCER's Commitment to Diversity, Equity & Inclusion:
Diversity is a source of strength, creativity, and innovation for UW-Madison and The Wisconsin Center for Education Research (WCER). Individual differences and group diversity inspire creative and equitable outcomes. WCER actively affirms values and seeks to increase diversity in our everyday interactions, practices, and policies.

For more information and news about our center, please go to https://wcer.wisc.edu/.

Our center is conscious of inequities in the field of education and how these disproportionately harm the most marginalized members of our society- including BIPOC (Black, Indigenous, and other People of Color) individuals, people from poor and working-class backgrounds, people with disabilities, women, and LGBTQ people. We firmly believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or members of other marginalized groups.

Please click on the "Apply Now" button to start the application process. As part of the application process, you will be required to submit:
- A cover letter describing how your experience and qualifications meet the requirements of this position.
- A current resume or CV.
- A list of at least three professional references, including contact information.

A successful applicant will be responsible for ensuring eligibility for employment in the United States on or before the effective date of the appointment.

Kelly Krahenbuhl
humanresources@wida.us
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Customer Svcs Rep(DS016)

A17-SCHOOL OF EDUCATION/WCER

University Staff-Ongoing

276687-CP