Location: Madison, Wisconsin
Internal Number: 276687-US
|Job Summary:|| |
The WIDA Educator Outreach Specialist position is located within the Communications and Marketing department and will report to the Assistant Director of Customer Service. Educator Outreach Specialists are responsible for supporting educators of multilingual learners through a variety of products and services related to our Standards and Assessments. This position is also responsible for the development and delivery of technical assistance to educators from WIDA Consortium member states in the form of answering questions about test administration, training course accounts, and the WIDA standards for use in instruction.
|Responsibilities:||Serves as a point of contact for current and potential customers to address and resolve issues, provides information, and processes transactions in accordance with institutional policy. May coordinate work and train staff and student employees. |
|Institutional Statement on Diversity:|| |
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
- Minimum of 1 year of customer service experience. This could include providing service in a contact center or similar setting, experience answering high volumes of phone calls and/or emails, or professional experience working with multiple external stakeholders.
|Work Schedule:|| |
Must be available during WIDA core hours, which are Monday through Friday from 9:00am to 3:00pm CST. Remaining hours must be scheduled around these hours (night and weekend work is not available or expected).
|Work Type:|| |
Full Time: 100%
|Appointment Type, Duration:|| |
Minimum $19.00 HOURLY
|Additional Information:|| |
What is WIDA? For nearly 20 years, WIDA has provided a trusted, comprehensive approach to supporting, teaching, and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades K-12. In short, we provide educators around the world with high-quality language standards, assessments, professional learning, and research. We are proud to be a part of the Wisconsin Center for Education Research (WCER) within UW-Madison's nationally ranked School of Education. Visit https://wida.wisc.edu/about/careers and watch our Introduction to WIDA video to see why WIDA is an incredible place to work!
|How to Apply:|| |
Our center is conscious of inequities in the field of education and how these disproportionately harm the most marginalized members of our society- including BIPOC (Black, Indigenous, and other People of Color) individuals, people from poor and working-class backgrounds, people with disabilities, women, and LGBTQ people. We firmly believe that these communities must be centered in the work we do. Hence, we strongly encourage applications from people with these identities or members of other marginalized groups.
|Official Title:|| |
Customer Svcs Rep(DS016)
A17-SCHOOL OF EDUCATION/WCER
|Employment Class:|| |
|Job Number:|| |
|The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. |
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.